1. Introduction
CleanSkill - Professional Cleaning Services Agency ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our company.
By accessing our website or using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand how your personal information will be treated.
Important Notice
This Privacy Policy applies to all information collected through our website, mobile applications, email communications, phone calls, and in-person interactions. We may update this policy periodically, and we will notify you of any material changes by posting the new Privacy Policy on this page.
2. Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Information
- Full name
- Email address
- Phone number
- Postal address
- Payment information
- Service preferences
Technical Information
- IP address
- Browser type and version
- Operating system
- Device information
- Website usage data
- Referring website
How We Collect Information
Direct Collection
When you fill out forms, create accounts, or contact us directly
Automatic Collection
Through cookies, analytics, and tracking technologies
Third-Party Sources
From service providers and business partners
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- Providing cleaning services
- Scheduling appointments
- Processing payments
- Customer support
Business Operations
- Improving our services
- Analytics and reporting
- Quality assurance
- Staff training
Marketing & Communication
- Send promotional materials
- Special offers and discounts
- Service updates
- Newsletter subscriptions
Legal & Security
- Comply with legal obligations
- Fraud prevention
- Security monitoring
- Dispute resolution
Data Minimization Principle
We only collect and use information that is necessary for the purposes described above. We do not collect or use personal information for purposes that are incompatible with the original purpose of collection.
4. Data Sharing and Disclosure
We understand the importance of protecting your personal information. We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, customer service platforms, and marketing tools. These partners are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.
We may disclose your information if required by law, legal process, or government request, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
Data Protection Measures
Encryption
Access Control
Secure Storage
Regular Audits
5. Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage with AES-256
- Secure authentication and authorization systems
- Regular security vulnerability assessments
- Firewall and intrusion detection systems
Organizational Safeguards
- Employee confidentiality agreements
- Regular security training for staff
- Role-based access controls
- Clean desk policy
- Secure disposal of data
Security Contact
If you have concerns about the security of your data, please contact our security team:
Important Security Notice
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuously improving our security practices.
6. Your Rights
As a user of our services, you have important rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information in certain circumstances
Portability
Request a copy of your data in a structured, machine-readable format
Restriction
Request restriction of processing your personal information
Objection
Object to processing based on legitimate interests or direct marketing
How to Exercise Your Rights
To exercise any of these rights, please contact us using the following methods:
- Email: [email protected]
- Phone: +1 (212) 555-0123
- Mail: 1420 Broadway, New York, NY 10018
Response Timeline
We will respond to your request within:
- 30 days for most requests
- 45 days for complex cases
- Immediate for urgent matters
No Fee Required
We do not charge a fee for exercising your privacy rights unless your request is excessive, unfounded, or repetitive. In such cases, we may charge a reasonable fee based on the administrative costs of providing the information or taking the requested action.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and improve our services. This section explains how we use these technologies.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly.
- Session management
- Security features
- Load balancing
Analytics Cookies
These help us understand how visitors interact with our website.
- Google Analytics
- Usage statistics
- Performance monitoring
Marketing Cookies
These enable us to provide personalized content and advertisements.
- Targeted advertising
- Social media integration
- Remarketing campaigns
Preference Cookies
These remember your preferences and settings.
- Language preferences
- Theme settings
- Form data
Managing Your Cookie Preferences
You have several options for managing cookies:
You can control cookies through your browser settings. Most browsers allow you to:
- View which cookies are stored on your device
- Delete existing cookies
- Block cookies from specific websites
- Block all cookies (though this may affect website functionality)
Note: Disabling certain cookies may limit your ability to use all features of our website.
Visit our Cookie Preference Center to customize your cookie settings. You can enable or disable specific types of cookies and change your preferences at any time.
Manage Cookie PreferencesThird-Party Cookies
Some cookies are set by third-party services that appear on our pages. These include analytics services (Google Analytics), social media platforms, and advertising networks. We do not control these cookies and recommend reviewing the privacy policies of these third-party providers.
8. Updates and Contact Information
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes:
- We will post the updated policy on this page
- We will update the "Last updated" date at the top of this policy
- For material changes, we will provide additional notice via email or website notification
- We may seek your consent for significant changes that affect how we use your information
Version History
| Version | Date | Changes |
|---|---|---|
| 3.0 | December 2024 | Updated data retention policies and contact information |
| 2.1 | September 2024 | Enhanced cookie policy and user rights section |
| 2.0 | June 2024 | Major revision aligned with new privacy regulations |
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Business Hours
Additional Resources
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