Terms of Service

1. Acceptance of Terms

By accessing and using the CleanSkill website (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you are not authorized to use this Service.

2. Description of Service

CleanSkill - Professional Cleaning Services Agency provides professional cleaning services for residential and commercial properties. Our website serves as an informational platform and booking system for our cleaning services. The Service includes, but is not limited to, service descriptions, pricing information, booking requests, and customer support.

3. User Accounts and Responsibilities

To access certain features of our Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept all risks of unauthorized access to your account
• Notify us immediately of any unauthorized use of your account

4. Service Booking and Payment

When you request cleaning services through our website:

• All bookings are subject to availability and confirmation
• Pricing is provided on an estimate basis and may vary based on actual service requirements
• Payment terms will be clearly communicated prior to service confirmation
• Services must be paid in full unless otherwise agreed in writing
• We reserve the right to refuse service to anyone at our discretion

5. Cancellation and Rescheduling Policy

We understand that circumstances may change. Our cancellation policy is designed to be fair while allowing us to manage our schedules effectively:

• 24-hour advance notice is required for cancellations or rescheduling
• Cancellations with less than 24 hours notice may be subject to a cancellation fee
• No-shows will be charged the full service amount
• We reserve the right to reschedule services due to weather or emergency conditions
• Emergency cancellations will be handled on a case-by-case basis

6. Service Standards and Guarantees

We are committed to providing high-quality cleaning services:

• Our cleaning professionals are trained, insured, and background-checked
• We use professional-grade equipment and environmentally friendly cleaning products
• We stand behind our work with a satisfaction guarantee
• If you are not satisfied with our service, please contact us within 24 hours
• We will work to address any concerns and ensure your satisfaction

7. Customer Responsibilities

To ensure effective service delivery, customers agree to:

• Provide safe access to the property being cleaned
• Remove or secure valuable, fragile, or personal items
• Ensure pets are secured or removed from the work area
• Provide any necessary access codes or keys
• Disclose any special cleaning requirements or restrictions
• Maintain a clean and safe work environment for our staff

8. Liability and Insurance

We maintain comprehensive insurance coverage for our operations:

• General liability insurance protects against property damage
• Workers' compensation covers our employees during service calls
• Bonding protects against theft by our employees
• Our liability is limited to direct damages only
• Customers should report any damage within 48 hours of service completion

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We will not sell, rent, or share your personal information with third parties except as necessary to provide our services or as required by law.

10. Website Use and Intellectual Property

The website content, including text, graphics, logos, and software, is owned by CleanSkill and protected by copyright and other intellectual property laws. You may not:

• Use our content for commercial purposes without permission
• Modify or reproduce our content without authorization
• Use automated systems to access our website
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website

11. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code

12. Communication

By using our Service, you agree to receive communications from us including:

• Service-related notifications via email, phone, or text message
• Appointment confirmations and reminders
• Customer satisfaction surveys and feedback requests
• Marketing communications (with your consent)
• Important updates about our services and policies

13. Force Majeure

We shall not be liable for any failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet service provider failures.

14. Limitation of Liability

To the fullest extent permitted by law, CleanSkill's total liability for any claims arising from these Terms or the Service shall not exceed the amount paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

15. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access to the Service immediately, without prior notice, for any reason, including violation of these Terms. Upon termination, your right to use the Service will cease immediately.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts of New York County, New York.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

19. Entire Agreement

These Terms constitute the entire agreement between you and CleanSkill regarding the use of the Service and supersede all prior agreements and understandings, whether written or oral, regarding such subject matter.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

Last updated: January 1, 2024